“Because Europe deserves its own voice—and because companies need real GDPR security.”

Frank Heumann: Thank you for your question.

The first question we asked ourselves as a team back then was surprisingly simple: Why do we in Europe accept that almost all chat-based systems—whether ChatGPT, Perplexity, Copilot, bots, chatbot assistants, or large AI platforms—are based on American technology and American data structures? When a company or municipality in Germany uses a chatbot today, it relies on systems from other countries for every query. This not only makes dealing with the GDPR complicated, but often also uncertain.

The EU-US Data Privacy Framework may be a practical bridge, but it is legally controversial, depends on US court decisions, and municipal institutions, administrations, or large companies simply cannot afford to have the data of their customers, users, or citizens ultimately fall under US jurisdiction. This complicates compliance with the GDPR, and its extensive nature is often a criterion for exclusion by companies. We are simply drawing a clear line here.

Our goal is clear and straightforward:
👉 To develop a fully European chatbot, a genuine German “Chatbot Deutsch,” that operates without Amazon Cloud, without US access, and without transatlantic data processing.
👉 A bot that creates natural language interaction but leaves complete control of the data in the hands of the customer or administration.
👉 A bot that processes content, questions, answers, requests, and work locally or in EU server environments—controlled, secure, and traceable.

In practice:
this means that companies can completely dispense with the EU-US Privacy Framework by using our L.A. Logan Assistant (German chatbot). This not only makes compliance with the GDPR more secure, but also more convenient, efficient, and predictable.

“Why a European chatbot? Because language is identity—and because European values must shape digital solutions.”

Journalist: You talk about a “German chatbot” or a “European chatbot.” Why was this aspect so important to you?

Frank Heumann:
We are not developing a national chatbot—we are developing a European chatbot that starts with German in its standard configuration, but can easily be expanded to include many other languages in the individual area. Our “German chatbot” is, so to speak, the precise starting point, not the limiting goal. It makes a huge difference whether a chatbot simply delivers translated responses from a US system or whether it has been developed based on European data protection philosophy, European values, and clearly structured, well-documented language logic. We wanted a bot that takes language seriously: a bot that understands customers, not just offers customer service in the sense of an anonymous ticket flow.

A bot that recognizes nuances in language, can process regional content, and truly understands complex questions—initially in German, because that is where many of our companies and administrations are based. From this “center of Europe,” the chatbot can then transition into the respective national languages—multilingual, personalized, and always based on the same clear European principles: Data protection, transparency, and respect for user information. It is also important to us that we can generate our own language character. Our customers deserve that.

“How do you develop a chatbot with Logan Five?” – A look behind the scenes

Journalist: How does that work in practice? If a company or government agency wants to develop a chatbot with you, what is the process?

1. Initial contact and free MS Teams meeting

Frank Heumann:
Most inquiries reach us via our website, chat, phone, or even our L.A. Assistant. Every single question is answered quickly, politely, and clearly—and, of course, in compliance with GDPR. This is followed by a non-binding MS Teams meeting, if the customer so desires. Here we discuss:

• The objective of the L.A. Logan Assistant.

• Which services or messages should be covered?

• What data may be used? What data should be excluded?

• How many customers, users, or citizens should be reached?

• In which language should the bot respond, and how many languages are important? German is always activated in the standard system.

Our initial consultation is free of charge for up to one hour (MS Teams Meeting) and often answers many of the questions companies have about AI systems.

2. Consulting for companies, administrations, and government agencies

We advise all kinds of companies, as well as town halls, authorities, and administrations. The requirements vary, but this is precisely where a German chatbot is an extremely important tool, because data must not leave the EU. A municipal bot must not run on US servers. This is not only critical in terms of GDPR, but also politically sensitive.

Our consulting services include:

• Discussion about safety standards

• data protection architecture

• Behavioral logic of the bot

• Corporate design, brand message, behavior

• Voice model

• Training on how to use LLM systems

• Possibly “digital accessibility”

3. Choosing the brand ambassador

Every chatbot needs an identity. This is not a technical issue, but a psychological one.

We offer:

• the L.A. Assistant – our elegant brand ambassador

• or the completely customized design of a new avatar

Ob menschlich, technisch, verspielt oder formell: Ein bot ist die erste digitale Stimme eines Unternehmens – der Empfang, der Kundenservice, der digitale Concierge. Der bot kann 24/7 antworten, in vielen Sprachen (nicht standardisiert), und bis zu 15 unterschiedliche Rollen auf einer Website übernehmen.

4. Defining behaviors

Companies can determine:

• Wie höflich ist der bot?

• How direct?

• What questions does it answer?

• What information is he allowed to use? What is withheld, what can be advertised?

• How does he deal with complex issues?

• Should it be phrased like a human or structured like a digital assistant?

This is where psychological, communicative, and linguistic subtleties come together. A good bot is not just a system, it is an attitude.

5. Setting up the plugin with the developer

Our developer sets up the chatbot’s WordPress plugin, optimizes it, links the data, ensures faster responses, and configures the interfaces (non-standard). This is where a concept becomes a functioning AI system.

6. Training for the LLM training program

For a bot to be truly effective, it must be trained.
We offer the following for this purpose:

• Insights into the backend with training

• Workshops on how they work and how to use them

• internal training for companies

• How to enter texts

• How to formulate sample questions and sample answers

• What data is better not to enter

A chatbot grows. It learns new answers, new questions, new content, new tasks. We provide support for:

• All individual extensions

• All the new features you could wish for

• New developments in new systems

• For new integrations

• Adjustments to business or administrative processes

8. Testing phase and troubleshooting

Each test phase is intensive. The bot is confronted with hundreds of questions, ranging from simple to complex.

We check together with the customer:

• response time

• Responses in multiple languages (if installed; German is the default)

• Accuracy of information provided by our customers

• Interpretation of requests

• misunderstandings

• user guidance

The test phase is crucial for achieving near perfection.

9. GDPR phase and legal protection

This is the most important step for public authorities, local governments, and large companies.

We ensure:

• No connection to US servers will be activated

• No activation of the EU-US Data Privacy Framework

• No Amazon AWS dependencies

• no transfer of sensitive data

• complete transparency of the systems

The bot is and will remain in Europe. It will primarily remain in German as standard. And it will remain within the company’s sphere of influence. That is digital sovereignty.

A chatbot is a company’s reception desk—not a tool in the background.

Journalist: What is the actual purpose of your chatbot?

Frank Heumann:
The purpose is surprisingly clear: 👉 It replaces digital reception. A chatbot is not a nice add-on, but the first point of contact for a customer, user, or citizen. And this bot can, based on standard training (or for individual data connections):

• Answer questions quickly

• Edit answers

• Explain content

• Provide customer service

• Forward inquiries on the relevant topic and to the appropriate administrator

• Understanding data structures

• work in up to 7 or more languages (not standard)

• Be available 24/7, in multiple instances (simultaneous processing, depending on equipment and requirements)

It takes the pressure off teams, reduces costs, improves communication, and increases quality. A good chatbot is like an employee—or rather, like a team of 15 employees. It can save time, reduce work, and transform customer service.

“Why are we completely abandoning the EU-US Data Privacy Framework?”

Frank Heumann:
Because administrations, local authorities, ministries, large companies, and sensitive industries have no alternative. A municipal chatbot that processes citizen data via US data centers is effectively unacceptable. A bot that sends internal data via American systems is also problematic.

Therefore:
👉 We have broken with the transatlantic data protection model.
👉 Our chatbots are installed on European hosting servers.
👉 The bot uses European data centers or local installations.
👉 No system, no service, no instance is subject to American jurisdiction.

This is a USP that is hugely important right now, in the age of AI sovereignty.

“What does the future hold?”

Frank Heumann:
Our vision is clear:

• European chatbots

• absolute GDPR compliance

• Responses in natural language (no personalized address, GDPR)

• AI assistants that can truly communicate like a human being

• Affectionate behaviors and similarities to human behavior

• We do not use “uncanny valley,” i.e., human “bots.”

We want to create an ecosystem in which companies become independent of US technologies. An ecosystem that protects customers, users, citizens, and administrations. An ecosystem that strengthens European identity. And yes—an ecosystem that shows that Europe is not just lagging behind technologically, but is forging its own path.

final question

Journalist: Mr. Heumann, if you had to explain to a company or an administration in one sentence why they should use your chatbot, what would that sentence be?

Frank Heumann:
“Because our European chatbot is the first digital assistant that works like a human, speaks like a human, understands questions and requests like a human—while protecting your data, your values, and your European identity. In addition, we will ‘teach’ it friendly behaviors so that the chatbot comes across as likable.”